Grievance Handling Checklist

A MEMBER WITH A WORKPLACE PROBLEM

  •  Talk to member as soon as possible.
  • Let member tell the story.
  • Listen attentively. Do not interrupt. Create a positive and sympathetic atmosphere.
  • Take notes.
  • When member finishes the story, ask questions.
  • Get details, names of witnesses and types of documents the member believes will help with the grievance.
  • Discuss what member wants. Explain the possible and realistic remedies.
  • Recap your understanding about what the grievance is and the settlement sought.

FILE GRIEVANCE

  • Check contract’s filing time limit.
  • Write grievance citing as many contract provisions as possible and describing facts as generally as possible.
  • Within our contract’s time limit, file the grievance.

INVESTIGATE THE GRIEVANCE

  • Investigate with an open mind. Do not personalize issues or prejudge grievance’s merits. Maintain an objective attitude.
  • Review relevant contract provisions and company policies or rules.
  • Interview the member and the members witnesses. Then, interview company’s witnesses. Take notes.
  • In past practice cases, identify as many examples of the practice as possible. Obtain first-hand accounts.
  • Request all relevant information and documents from company.

WHILE PROCESSING THE GRIEVANCE

  •  Answer the member’s calls and questions.
  • Involve member as much as possible.
  • Regularly inform the member of the status of the grievance, including what occurred at grievance meetings and of upcoming grievance steps. Do so as soon as possible.
  • Inform members immediately when the Union settles or decides to withdraw grievances.