A MEMBER WITH A WORKPLACE PROBLEM
- Talk to member as soon as possible.
- Let member tell the story.
- Listen attentively. Do not interrupt. Create a positive and sympathetic atmosphere.
- Take notes.
- When member finishes the story, ask questions.
- Get details, names of witnesses and types of documents the member believes will help with the grievance.
- Discuss what member wants. Explain the possible and realistic remedies.
- Recap your understanding about what the grievance is and the settlement sought.
- Check contract’s filing time limit.
- Write grievance citing as many contract provisions as possible and describing facts as generally as possible.
- Within our contract’s time limit, file the grievance.
INVESTIGATE THE GRIEVANCE
- Investigate with an open mind. Do not personalize issues or prejudge grievance’s merits. Maintain an objective attitude.
- Review relevant contract provisions and company policies or rules.
- Interview the member and the members witnesses. Then, interview company’s witnesses. Take notes.
- In past practice cases, identify as many examples of the practice as possible. Obtain first-hand accounts.
- Request all relevant information and documents from company.
WHILE PROCESSING THE GRIEVANCE
- Answer the member’s calls and questions.
- Involve member as much as possible.
- Regularly inform the member of the status of the grievance, including what occurred at grievance meetings and of upcoming grievance steps. Do so as soon as possible.
- Inform members immediately when the Union settles or decides to withdraw grievances.